Policies and Procedures

 

READ THE POLICIES BELOW BEFORE BOOKING YOUR APPOINTMENT

 

BOOKING

Due to a large clientele it is strongly suggested that all appointments are booked 2-3 weeks in advance. All services requested must be pre-booked. In the event you would like to add services on the day of your appointment, please be advised that your request may or may not be honored due to time constraints.
Installation appointments can only be guaranteed after receiving a required deposit. An invoice will be sent to you and must be paid within 24 hours or your appointment request will be declined. The appointment book is live for anyone to book at any time of day.  Salon staff can see the same appointments that clients can see.  If you see an appointment that you are interested in try to book it right away to ensure you get the appointment you want.

HAIR

Trayce prefers to use her personal hair lines for services, Luxury and L2. Any other hair brand must be approved before services. Call for details prior to booking.

Requests for longer lengths, straighter textures, and lighter colors will be added to the price of your selected service.
Luxury is our one donor imported raw human hair. L2 is our multiple donor steamed pressed pattern line. Hair must be purchased in the online store 2 weeks prior to your appointment. All hair is ordered to your specifications and is non–refundable or exchangeable due to health code violations. 

LATE ARRIVAL

Due to the nature of our services we must stay on a strict schedule. There is a complementary grace period of 15 minutes for both client and technician. In the event you are 15-30 minutes late, services will be altered. In the event you are more than 30 minutes late, your appointment will be cancelled, the balance of your services will be invoiced immediately and must be paid within 24 hours.. 

SAME DAY CANCELLATION FEE

Same day cancellations will result in the balance of the services due. You will be invoiced immediately and must be paid within 24 hours. Since we operate one client at a time, same day cancellations result in a loss of revenue that could have been gained by another appointment which is why the invoice must be paid.

RESCHEDULING

Appointments cancelled up to 72 hours prior to the scheduled appointment can be rescheduled complimentary (no additional deposit required). All deposits will be applied to the final balance Appointments cancelled less than 72 hours prior to the scheduled appointment will require the remaining balance to be paid prior to rescheduling another appointment. All deposits will be applied to the final balance. Deposits will be forfeited for same day cancellations.

DEPOSITS

Deposits are required for all installation appointments and due upon booking your appointment.
Deposits can be made with the Appointment Coordinator or via emailed invoice.
Deposits and final balances are non-refundable.

ACCEPTED FORMS OF PAYMENT

New Clients
Cash, Chase QuickPay and all major Credit Cards

Existing Clients
Cash, Chase QuickPay, all major Credit Cards, or Personal Check (pre-approved by Trayce)

Policies in effect February 2002
Updated January 2016

1754 N Washington Suite 104A  • Naperville IL 60563 • phone: (630) 747-8973
©  Trayce Madré | Website created by Control Alt Designs

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